We have collected together all of the information to help you understand who we are and how we operate. If we are missing anything or you would like further details please contact us and we will be happy to help you.

Trust Center Contents

Who We Are

ProForma for Jira was proudly made by the Australian based technology company ThinkTilt. In April 2021 ThinkTilt was acquired by Atlassian. You fill find reference to ThinkTilt when reading the policies and legal documents linked to from this page.

Support Information

Status and Uptime

ProForma Server can be installed and managed as suits your network environment.

Support Options, Hours & Policies

As of July 30, 2021, at 9am AEST (GMT+10), support for ProForma has moved to Atlassian support channels.

Click here to learn more about Atlassian’s Support Offerings, including information on response times and support hours.


SaaS Agreement

The SaaS Agreement covers our Server and Data Center customers and how they can access and use ProForma.

Read the SaaS Agreement

Terms of Use

Our website terms of use cover the use of this website and other sites maintained by ThinkTilt (the makers of ProForma).

Read the Terms of Use

Privacy Policy

Access our GDPR compliant privacy policy, for users governed by the GDPR this policy should be read in conjunction with the Data Process Addendum.

Read the Privacy Policy

Data Processing Addendum

Our Data Processing Addendum applies to customers and users governed by the GDPR and incorporates the EU Standard Contractual Clauses.

Read the Data Processing Addendum