Disabling Analytics and Messaging

ProForma Lite customers cannot disable Analytics or Intercom.

Analytics and Messaging can be disabled form ProForma Configuration in Jira admin. Disabling Intercom will limit significantly limit our ability to keep customers advised of important changes to ProForma.

On this page

Analytics

By default, ProForma captures anonymous usage analytics from all users, both in Cloud and in Server as follows:

Information captured if analytics are enabled

  • Names of forms

  • Interactions with elements in the app (adding forms to an issue, adding question types in the form builder, formatting options, etc.)

Information ProForma never captures

  • Personal information, such as account names, email addresses or other user information.

  • IP Address

  • Form contents: Both the written responses and the questions on the form themselves

  • Personal information contained in the URL of the page.

We use analytics data to better understand which ProForma features are most frequently used,  and how we can make improve our product. A hashed account id is used to identify individual users. This ID does not contain personally identifiable information. 

In order to ensure transparency, all of our analytics data is captured through the browser, so that you can verify for yourself that we are only collecting what we say we collect. A sample of the analytics data is available below. All of our analytics data is captured via analytics.thinktilt.net

See our Privacy Policy for more information.

Analytics Data

The following sample calls show the data captured by ProForma

Identify Calls
{
  "context": {
    "library": {
      "name": "thinktilt-analytics",
      "version": "1"
    },
    "location": {
      "country": "AU"
    },
    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Safari/605.1.15"
  },
  "event": "Edit Template Form",
  "integrations": {},
  "messageId": "04fef12f-7f51-4cef-8e62-34ef7d3fe489",
  "properties": {
    "analyticsVersion": 2,
    "formFormat": "ADF",
    "formName": "ADF First Form",
    "module": "JiraAdfFormBuilder",
    "userType": "user"
  },
  "receivedAt": "2020-03-21T03:26:07.715Z",
  "timestamp": "2020-03-21T03:26:07.715Z",
  "type": "track",
  "userId": "112233445566"
}
JSON
Event Call
{
  "context": {
    "library": {
      "name": "thinktilt-analytics",
      "version": "1"
    },
    "location": {
      "country": "US"
    },
    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Safari/605.1.15"
  },
  "event": "EditForm",
  "integrations": {},
  "messageId": "5ed62316-d6be-4352-b788-19ae08fcba38",
  "properties": {
    "analyticsVersion": 2,
    "formName": "Graphic design request",
    "module": "IssueView",
    "sen": "SEN-11223344",
    "userType": "account"
  },
  "receivedAt": "2020-03-21T02:03:50.266Z",
  "timestamp": "2020-03-21T02:03:50.266Z",
  "type": "track",
  "userId": "thimktilt"
}
JSON