We have collected together all of the information to help you understand who we are and how we operate. If we are missing anything or you would like further details please contact us and we will be happy to help you.

Trust Center Contents

Who We Are

ProForma for Jira is proudly made by the Australian based technology company ThinkTilt. You fill find reference to ThinkTilt when reading the policies and legal documents linked to from this page. Find out more about us or contact us.

Support Information

Status and Uptime

Our standard SaaS Agreement does not guarantee a specified uptime; however, ProForma (Cloud) operates on AWS EC2 servers, which autoscale to meet demand and operate in two availability zones. ProForma Server can be installed and managed as suits your network environment.

All downtime events and the current status of our production systems are available at: status.thinktilt.com.

For a historical uptime report visit: status.thinktilt.com/uptime

Support Options, Hours & Policies

As of July 30, 2021, at 9am AEST (GMT+10), support for ProForma has moved to Atlassian support channels.

Click here to learn more about Atlassian’s Support Offerings, including information on response times and support hours.

Security overview

Security Issues

Have you discovered a vulnerability or has there been a security breach involving a ThinkTilt product? Please let us know as soon as possible and we will put our incident response plan into action. We also commit to keeping you informed of actions taken in response to your notification.

Report a security issue

Security Statements

Our Security Statements are intended to communicate our approach to security as it relates to both our cloud products and our server products:

Cloud Security Statement

Cloud Security Compliance

Atlassian collaborates with add-on vendors, such as ThinkTilt, to increase security awareness and improve security practices. We are part of the Marketplace Bug Bounty Program and have completed Atlassian’s Security Self-Assessment Program.

Learn more


SaaS Agreement

The SaaS Agreement covers our Cloud, Server and Data Center customers and how they can access and use ProForma.

Read the SaaS Agreement

Terms of Use

Our website terms of use cover the use of this website and other sites maintained by ThinkTilt (the makers of ProForma).

Read the Terms of Use

Privacy Policy

Access our GDPR compliant privacy policy, for users governed by the GDPR this policy should be read in conjunction with the Data Process Addendum.

Read the Privacy Policy

Data Processing Addendum

Our Data Processing Addendum applies to customers and users governed by the GDPR and incorporates the EU Standard Contractual Clauses.

Read the Data Processing Addendum

Support Policies

Understand how our support operates with these policies:

Maintenance and Support Policy

Service Level Agreement and Escalation Policy


On request we can provide specific coverage notes for the following insurances policies:

  • IT liability;

  • Management liability; and

  • Cyber and privacy protection.

If you would like to view a copy of our insurance certificates, please contact us at our support portal.

Due Diligence


ProForma is made by ThinkTilt, an Australian company founded by Simon Herd, Charles Gutjahr and Kate Caldecott. The team spent 8 years building SmartyGrants, a enterprise grade software-as-a-service solution for grants management. SmartyGrants has become the most widely used grants management system in Australia and New Zealand, used by over three hundred organizations, from federal government departments to multinational companies. ThinkTilt was founded from this experience, with a mission to provide similarly powerful tools to every team in an organization. The team launched ProForma at the 2016 Atlassian Summit in San Jose, and continues to expand ProForma’s functionality.

Development History

We maintain a list of the key events in the history of the development of ProForma. You can also view details of all releases, including cloud releases on our status page.


We publish a quarterly retrospective and roadmap focused on the development of ProForma and any other resources. View our roadmap.


ThinkTilt is proud to be a member of the Pledge 1% global philanthropic movement. However, the founding team believed that we needed to make a greater contribution and have therefore pledged 5%.


January 2016

Head Office

Level 6, 200 Adelaide Street, Brisbane QLD 4000 Australia


+61 (0)7 5641 0500