The ProForma support team is available to answer questions and resolve requests. The information on these pages will help to expedite the process. If the error you are experiencing does not resolve, please submit a support request.
Table of Contents
- Troubleshooting Automation
The order in which the events are executed when ProForma creates a new issue can cause automation to fail.
- Creating Support Files
The ProForma Support team is dedicated to making sure that all requests are resolved as quickly as possible. As part of our support service we might ask for additional files and logs to help us with our investigations.
- Troubleshooting Data Connections
Some users might find that although the results shown in the "Edit ProForma Data Connections" screen appear correct, the data is different when it is accessed on a ProForma form.
Some customers have experienced an issue where duplicate versions of a ProForma form are visible on the request create screen of the JSD portal.
- Error Explanations
This page will assist you in getting a quick resolution when you encounter errors. Note that ProForma also includes dynamic error tracking which logs exactly when errors occur.
- Known Issues and Limitations
Nobody's perfect. These are a few things we know we need to address, but haven't got to yet.
You may encounter an error when using the Issue Forms feature to create Jira issues from ProForma forms.
- Troubleshooting Permissions
Ensure that you have the correct permission configured to use ProForma.
Occasionally, you may encounter a 401: Unauthorized error message when building forms.