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ProForma Forms: Helping You Make the Most of JSM & Jira

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[Name] is pleased to be adding a new app to our solution set. Learn how ProForma improves how your teams use Jira and JSM.

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We’re pleased to be adding @Thinktilt ’s #ProForma to our solution set. Talk to us to find out how you can use forms to optimize #Jira.

We’ve added @Thinktilt ’s #ProForma to our list of favorite Marketplace apps that help you get the most out of #Jira.


  1. [name] is excited to be adding a new app to our tool set. Find out how #ProForma can help you get perfect data in #Jira and make more of your JSM portal.

  2. We’ve discovered a new #Jira app that lets teams get more functionality out of the JSM portal. Check out this article to learn more.

  3. [name] is pleased to be using a new app that let’s you amplify the power of #Jira with forms. Learn more here.

  4. Check out our favorite new pick from the #Atlassian Marketplace. #ProForma lets teams collect and structure their data in Jira with easy-to-build forms.

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We are pleased to be adding a new app from the Atlassian Marketplace to our solution set. ProForma for Jira is a great tool for getting clear, completed data on JSM issues, optimizing the JSM portal and bringing new teams into Jira.

What is ProForma?

ProForma is the form builder for Jira. ProForma lets you create forms that embed in Jira issues. You can create forms that collect exactly the information you need, without custom fields or changing Jira configurations. Include multiple forms on the same issue/request to handle simple or complex processes. All the form data is stored securely in Jira.

How does it work?

Fully integrated within Jira, users can build fields into forms that are embedded in the issue (internal) or published to the customer portal (external). For business and software projects, users can add forms to existing issues, or create issues directly from forms thereby ensuring that all the needed information is included from the start. Features like field level validation, conditional logic and automation that integrates ProForma with workflows make using forms in Jira ideal for teams and their customers.

What sorts of forms are being built?

These are just some of the interesting forms that have been build with ProForma:

For IT teams

  • Support requests

  • Bug reports

For Dev Teams

  • Bug report checklists

  • Cross Browser Testing

For HR Teams

  • New Employee Onboarding

  • Offboarding Checklists

For Finance Teams

  • Payment request forms

For Facilities Teams

  • Broken equipment reports/maintenance requests

For Marketing Teams

  • Content creation requests

  • Sponsorship requests

What are the key benefits of using ProForma?

  • Faster Service – Service teams get the information they need by publishing ProForma forms, which have been created for a specific request type, to the JDM portal. Getting the right information up front allows agents to provide "one-touch" service.

  • Data Collection at the Project Level – ProForma puts Project Administrators in control of collecting data for their projects. Fields can be added to forms as needed, without requiring custom fields or changes to the Jira configuration. When processes change, Project Admins can modify the forms, or create new ones, without burdening the Jira Administrator.

  • Fewer Custom Fields – Using form fields instead of custom fields significantly reduces custom field bloat, improving Jira performance and simplifying admin.

  • Better Data – Collect complete, structured data on Jira issues/requests. Create issues directly from forms to ensure the right data is present from the moment issues are created. Include multiple forms on an issue to keep data organized for complex processes.

  • Improved Compliance – ProForma features such as field level validation, automation and workflow validators allow you to build business rules into your processes – great for highly regulated industries.

What are the key features of ProForma?

ProForma features include:

  • Multiple question types for collecting structured data

  • Ability to include instructions, hints and examples on any field

  • Information sections for including as much instruction as needed

  • Field level validation

  • Conditional logic to dynamically show or hide form sections

  • Linked Jira fields for searching, reporting or triggering automation

  • Form automation to automatically add forms to issues on transition, automatically transition issues when a form is submitted or prevent an issue from being transitioned if a form(s) is missing

  • Ability to connect to third-party APIs to populate choice lists with live data

  • Ability to include multiple forms on a single issue/request

  • Support for 24 languages

  • See full feature list

ProForma is particularly potent when used with Jira Service Management. With ProForma you can publish forms to the JSM portal to collect exactly what’s needed for a given request type, add multiple forms to a request, and allow customers to edit their requests even after they’ve been submitted. Mature users of JSM will find that ProForma makes it easy to extend JSD to non-tech teams, enabling Enterprise Service Management across the organization.

Interested in learning more about ProForma? Talk to us today and we’ll happily setup a time to demo the app or discuss how you can use it.