ProForma works with Jira Service Management's automation engine in Cloud and Server/Data Center to let you automatically add forms to issues.
Create a JSM Automation Rule (Cloud)
ProForma forms are available as an action within the JSM Automation rules.
To create a JSM automation rule
Go to Project Settings
Select Automation
Select Legacy Automation
Select either an existing rule or click Add Rule
Under Then do this…
Select Add a ProForma form
Choose the required form
Select whether to Allow duplicate copies of the same form to be added to the request
Select whether to set the form to External, which will make it accessible via the JSM portal
Click Save

Create a JSM Automation Rule (Server / Data Center)
ProForma forms are available as an action within the JSM Automation rules.
To create a JSM automation rule
Go to Project Settings
Select Automation
Select either an existing rule or click Add Rule
Under Then do this…
Select Add a ProForma form
Choose the required form
Select whether to Allow duplicate copies of the same form to be added to the request
Select whether to set the form to External, which will make it accessible via the JSD portal
Click Save